Questions, answered.
What buyers usually ask before a first order: samples, logos, colours, lead times and delivery.
Ordering and samples
How do I request a quote?
Use the inquiry form on the contact page, message us on WhatsApp, call or email. The more you send, the faster we can quote: the garments you need, rough quantities, colours, sizes and your logo or a reference photo. We reply within one working day.
Is there a minimum order quantity?
We work with teams from a few dozen garments to many thousands. The exact minimum depends on the garment, the fabric and the embroidery, and we confirm it in your quote.
To be confirmedCan I see a sample before ordering in bulk?
Yes. We stitch a sample on the actual fabric, with your embroidery, and return it within days. You approve the fit, colour and logo before any bulk fabric is cut.
How long does an order take?
The lead time is quoted from your approved sample and depends on the quantity, fabric availability and embroidery. We give a date in your quote and send progress updates during production.
To be confirmedCan I reorder the same garments later?
Yes. We keep your fabric lots, thread colours and digitised artwork on file, so a repeat order matches the first.
Logos, colours and sizes
Can you put our logo on the garments?
Yes. Embroidery runs on our own Tajima multi-head machines. We digitise your artwork in-house, test-stitch it on the actual fabric and get your approval before it reaches a production garment. Printing is available where a job calls for it.
Can you match our brand colour?
For larger programmes we can dye fabric to order to match a brand colour. For smaller orders we offer the colours listed on each product page.
Are the colours on the website exact?
No. Screens differ, so the colour swatches on product pages are a guide. The photographed colour is the sample, and we confirm the exact shade with a fabric swatch or stitched sample before production.
What if some of our team are outside standard sizes?
We make standard size sets and measured garments for team members outside the range, so everyone in a department is fitted.
Products and fabric
What fabrics do you use?
Each product page lists its fabric and weight, mostly polyester-cotton and cotton-rich twill, with mesh, non-woven and coated fabrics for safety and protective wear. Alternatives are available on request.
How accurate are the 3D views?
The 3D views are built from our product photographs so you can turn a garment and look closer. They are a guide to the style; the stitched sample is the final reference for fit, colour and finish.
What is FIZA?
FIZA is our own label for healthcare wear, such as scrub tops and tunics, produced in our Chennai unit. Garments marked FIZA label on the site are production samples.
Do you make garments that are not in the catalogue?
Often, yes. Send a reference photo or a sample garment with your inquiry and we will tell you what we can make.
To be confirmedPayment, delivery and support
What are your payment terms?
Payment terms are agreed in writing in your quote before production begins, and depend on the size of the order.
To be confirmedDo you deliver across India and abroad?
We deliver to teams across India and beyond. Delivery cost and timing are included in your quote.
To be confirmedHow is the order packed?
Packed by size and department and labelled, so garments can be issued as soon as they arrive.
What if a delivery does not match the approved sample?
Tell us as soon as you notice, with photographs. We check it against the approved sample and put right anything that does not match.
To be confirmedWhere are you based, and when can I reach you?
Our head office is in Periamet, Chennai, and we also run a unit in Ambur. We are available Monday to Saturday, 9:30 to 18:30 IST, by phone, WhatsApp and email.
Still have a question?
Tell us what you need. We reply within one working day.